1. Operations management
2. Manpower management
3. Sales & Profit management
4. Customer service & Other tasks
Operations management
- Supervise & support to General Staff to ensure:
- Merchandise is fully replenished, in good conditions & quality
- All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally
- Changing price label (if necessary) is completed before store opens.
- Check and verify inventory orders raised by Staff(s).
- Plan manpower, prepare and attend monthly & bi-annually Stock Take as scheduled.
- Plan, assign duties for General Staff to make necessary preparation for Membership Day and Public Holidays
- Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
- Sales floor is kept clean & tidy
- All backrooms are locked in good conditions
- POP execution is carried out properly
- Fire safety procedure is carried out properly
- Maintain FSH as the company rules
- Check and verify variances in stock & sales figures after Stock Take and make report to Sales Leader.
- Execute store opening & closing as directed by Division Leader.
Manpower management
- Plan and prepare duty roster, shift plan and assign subordinates on duty.
- Ensure sufficient manpower during business in ad-hoc situations.
- Ensure General Staff attendance and attire.
- Be responsible for General Staff’s performance.
- Identify and reduce unnecessary tasks to increase staff productivity.
- Regularly train and motivate subordinates in daily works.
- Identify potential staff for succession planning purposes.
Sale and profit management
- Make sure that merchandise is fully replenished, in good conditions, quality and follow schematic plan or supervisor plan
- Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.
- Price check and price change ( label) in neccessary are completed before open store.
- Monthly stock take follow company regulation.
- Co-ordinate with Suppliers to execute promotion schemes.
- Identify low sales items and not good quality. Estimate consumer demands and advise merchandising dept.
- Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey.
Customer service
- Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
- Handle customer complaint and give the best solution for customer satisfaction
- Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc
Other tasks
- Other tasks or responsibilities as assigned by Sales Leader
- Open & close store
