The Hostess plays a crucial role in creating a welcoming and memorable dining experience for our guests. This role requires a friendly, outgoing, and organized individual who can efficiently manage guest flow, provide excellent customer service, and maintain a positive and professional demeanor.
Key Responsibilities:
- Greet and welcome guests warmly and professionally.
- Manage the waiting list, ensuring accurate wait times and seating arrangements.
- Seat guests promptly and efficiently, considering table availability and guest preferences.
- Maintain a clean and organized front-of-house area.
- Assist with reservations and inquiries.
- Provide basic information about the restaurant's menu and specials.
- Handle guest requests and complaints promptly and professionally.
- Ensure compliance with all relevant health and safety regulations.
- Maintain a positive and professional attitude at all times.
- Work effectively as part of a team.
- Support accountant to issue daily VAT invoices.
