Trợ lý Quản lý Pha chế Furama Resort Đà Nẵng

– Guest Relations: Welcome and thank guests, monitor staff interactions, and ensure guest satisfaction throughout their visit. Address any complaints and maintain VIP guest recognition.
– Staff Management: Conduct daily staff briefings, manage schedules, fill staffing gaps, and oversee training on service standards and equipment use. Implement progressive discipline as needed.
– Operational Oversight: Review previous day’s activities and revenues, track performance against budget, and manage keys. Conduct walk-throughs to ensure operational efficiency and staff readiness.
– Hygiene and Safety: Enforce strict personal hygiene and overall cleanliness standards across all areas, including dining spaces and restrooms.
– Inventory and Resources: Monitor par levels, manage requisitions for shortages, and ensure the availability of correct menus for different meal periods.
– Policy Adherence: Follow and enforce company policies regarding employee conduct and discipline. Handle lost and found issues.
– Communication and Coordination: Lead pre-shift meetings to discuss updates, changes, and special events. Ensure effective communication between staff and management, and coordinate with housekeeping and other departments as necessary.

– Provision of uniforms and meal allowances.
– Professional working environment.
– Entitlement to insurance as per labor law.
– In addition to the basic salary, entitlement to monthly service charges even during probationary period.
11 public holidays and 12 annual leave days per year.
– Tet and holiday bonuses.
– Attending employee events such as Employee Recognition Day, Mid-Autumn Festival, International Children’s Day,…

– At least 2-3 years of experience in a similar role within the hospitality or restaurant industry, preferably in a leadership or supervisory role.
– Ability to manage, motivate, and train staff to maintain high service standards.
– Excellent verbal and written communication skills to interact with staff and guests, and to conduct training sessions and meetings.
– Adept at handling and resolving issues that may arise during the shift.
– Maintain good personal hygiene and professional attire as per the hotel’s grooming standards.
– Strong focus on guest satisfaction, ensuring a welcoming atmosphere.
– Familiar with SOPs related to the Department of Food and Beverages Service