- Managing and coordinating a large team of employees
- Staff management and shift coordination
- Recruitment and onboarding of new employees
- Training staff according to service standards
- Monitoring service quality and guest satisfaction
- Ensuring compliance with internal policies and operational standards
- Scheduling and workforce planning
- Team motivation and performance management
- Cash control and daily reporting
- Supplier coordination
- Inventory control and participation in stock audits
- Handling operational issues during shifts
- Managing guest feedback and resolving complaints
- Ensuring hygiene and safety standards
