Guest Relation Officer Furama Resort Đà Nẵng

• Courteously attend to guests and promptly address their requests and queries.
• Possess detailed knowledge about the hotel and the surrounding city.
• Monitor VIP guest movements and ensure completion of pre-registration formalities for them.
• Allocate rooms to arriving guests based on their preferences.
• Collect guest feedback forms and take immediate service recovery actions when necessary.

• Provision of uniforms and meal allowances.
• Professional working environment.
• Entitlement to insurance as per labor law.
• In addition to the basic salary, entitlement to monthly service charges even during probationary period.
• 11 public holidays and 12 annual leave days per year.
• Tet and holiday bonuses.
• Attending employee events such as Employee Recognition Day, Mid-Autumn Festival, International Children’s Day,…

• Professional grooming and manners
• Proficient English communication skills
• Enthusiastic, energetic, honest
• Certification or relevant field of study related to tourism, services